Gen Z and Millennial Consumers Want Mobile Channels to Help Build ‘Trust’ in Their Insurers

The younger generations want transparency from their insurance companies, Melissa Hurd, vice president and general manager of the National Client Group, Everyday Spend at American Express tells PYMNTS. She adds that insurers can forge trust with younger consumers by providing information digitally, in real time, in easily digestible form, while enabling digital payments, too.