Are you a fire fighter or a flamethrower? 3 better ways to deal with heated emotions

From politics to vaccines, masks to social distancing, it seems everyone has an opinion on something. When opinions clash, it can lead to ruined relationships in families and communities. Avoid the conflict by being a fire fighter rather than a flamethrower. Dr. Matt Townsend explains the metaphor. He shares how we need to humanize people rather than demonizing them, and how to gauge the temperature of a conversation.