Banks Need ‘Change Management Checklist’ in Battle Against Fraud

Chris Caruana, VP of Strategy at Hawk AI, Ramon Ramirez, director of AML/KYC Operations at Western Alliance Bancorporation, and Miguel Navarro, head of Client Identity Verification and Authentication at KeyBank, tell PYMNTS that banks need to answer a broad range of questions and fashion a “checklist” as they mull using AI in their AML and risk management efforts.