"I get this question asked 10 times a week, which is that, look, is conversational AI going to take away jobs? And my consistent answer is no. And the best analogy I will give to you is banks and ATMs. So prior to the technology of ATMs, the most common reason why people would walk into a bank would be to take out money. So imagine there's no ATMs and 90% of the reason why somebody goes inside the bank is to say, I need to take out some cash, I need to take out some money. As a result, you know, you and I don't even remember these days, but banks used to be crowded. There used to be long lines and so on. Here comes the ATM, which automates really what should be a very simple task."