Dormant Data Vs Intentional Data: The Difference Is More Than Delighted Customers

Although the financial services sector collects record amounts of data, much of it is being done with insufficient planning for its use. Rightpoint’s Stephanie Bannos and Kathleen Lukasik told PYMNTS that when it comes to making the most of data — before, during and after it’s collected — “data intentionality” is the key.