The way we say things matters. The tone, the words we choose, they have an effect on whoever we are talking to. So instead of saying, "you never do this..." or, "I told you so," we can change the words we say to strengthen our relationships rather than drag them down. Studio 5 Parenting Contributor Heather Johnson shares six words and phrases we shouldn't say and what we should say instead. She shares how these switches can improve the conversations we have, and why words are so important.