Leadership Viewpoint: TeamUp

Recently Tim Green, the COO of TeamUp, shared insights into the prevailing challenges and innovative solutions within the health and fitness industry. Green discussed the recurrent issue facing club and studio owners— attracting and retaining clients by crafting an engaging member experience. In an era where customers have a myriad of fitness and wellness options, standing out necessitates understanding the member journey intimately. Green emphasizes the importance of designing services and experiences tailored to the core community members, considering the sophisticated expectations of modern fitness consumers, particularly from younger generations. TeamUp's approach to overcoming these challenges includes leveraging technology to enhance member services, acknowledging that outdated methods are no longer acceptable. The importance of a connected, holistic management experience is highlighted, emphasizing the need for integration among various tech solutions to provide a comprehensive view of business operations.