Read Only 1 web image The engineer enabling thousands of UPMC employees to work remotely during pandemic During the covid-19 pandemic, many people are working remotely, including tens of thousands of UPMC employees. The person largely responsible for making this happen is UPMC systems engineer Crystal Morgan, a cybersecurity expert and former songwriter from Los Angeles. In this edition of Answering the Call, Morgan discusses working with a wide variety of people whose technology skills vary greatly and designing things like a vitrual graduation ceremony for UPMC nurses.