In this Leadership Viewpoint, Jim Paro, the founder and owner of Operate Fit, discusses ongoing issues with staffing, including hiring and retention, and the integration of AI and machine learning (ML) in operations. He emphasizes the importance of data and digitization for both staffing ease and optimizing AI/ML applications. Paro suggests to start with an assessment of current processes, digitizing paper-based systems and gradually moving towards innovative solutions. Enjoy!