From the standpoint of training programs in a successfully automated manufacturing company, Simon Nance's presentation focuses on what what it takes to build employees’ skills to a level necessary to properly work with automated systems. Three specific issues are addressed: Measuring the impact of automation technology training on performance; bridging the skills gap in day-to-day operational procedures such as troubleshooting; and embracing the human side of automation through active employee engagement. (Approximate Time: 45:50)