Balancing payments security and a positive customer experience is a challenge that industry leaders are tackling with innovative approaches like “intelligent friction.” In a recent panel discussion with PYMNTS, Entersekt EMEA Sales Leader Graeme Bullock, Nexi Group Head of Risk Management Services Sean Neary and J.P. Morgan Head of Fraud Prevention for Commercial Banking Alec Grant talked about the importance of cross-industry collaboration in combating fraud.