AI and Real-Time Monitoring Staff the New Front Line Against Disputes and Chargebacks

Consumers are continuing to adopt new payments methods but disputes and chargebacks have come along for the ride. Manish Jindal, senior manager and domain specialist for cards at EvonSys, tells PYMNTS that using AI and low-code platforms helps banks and merchants analyze the legitimacy of transactions to cut down on saying “no.” Read this exclusive interview here.