Safaricom CEO: ‘Innovation Mindset’ Critical to M-Pesa Success

How has 15-year-old M-Pesa maintained its dominance in Kenya, where the pioneering mobile payments system is used by at least one person in 96% of households? Peter Ndegwa, Safaricom CEO tells PYMNTS that it boils down to having an “innovation mindset” – something he and his team are taking to other countries across the African continent, starting in neighboring Ethiopia.